Questions and answers

Shoes
When should waterproofing be done?
In what order should waterproofing sprays and treatment creams be used?
Which products can be used for shoes with High-Tex-Membranes?
Which products are recommended for rubber boots?
What is the best way to stretch shoes?
How are snow and water lines removed?
How are fat stains removed?
How is candle wax removed?
How can pen marks be removed?

Especially for hiking boots
Can Collonil Outdoor Biwax and Outdoor Sportwax be used on shoes with functional membranes?
What is the difference between these two products? 

Furniture leather
Which products are specifically recommended for cleansing and treatment?
How can changes in colour be evened out?

Shipping
How long do I have to wait for my order to arrive?
Can I also have my order sent to another address?
Can I have my order sent to a pack station?
How much are the shipping costs?
How high are the processing and packaging costs?
Which parcel service brings us our order?
When do we deliver?

Payment
What payment options are available?
Which credit cards are accepted?

Other
Is my information safe?
Is there a minimum order amount?

Shoes 

When should waterproofing be done?
New shoes, bags or clothes as well should receive a basic waterproofing before they are even worn: 3 not too wet spray applications at a spraying distance of at least 20 cm. This protects from dirt and moisture penetration. After wearing them 8 – 10 times they should be waterproofed again because the protection wears down due to mechanical stresses.

In what order should waterproofing sprays and treatment creams be used?
For better penetration the leather is first protected with a waterproofing spray. After it dries the leather is fed nutrients and moisture through a treatment cream in order to keep it soft and supple. The order changes only when you use our Nano-products. In order to achieve optimal effectiveness, first use a treatment cream and only then apply the Collonil Nanopro waterproofing spray.

Which products can be used for shoes with High-Tex-Membranes?
These days High-Tex-Membranes are processed in combination with different upper materials and can be found between the upper layer and the lining layer. They are wind and waterproof as well as breathable. To maintain these characteristics you should only use products that have a “HIGH-TEX“ label – for example, Collonil Nanopro Spray, Waterstop Spray, Special Wax Spray, Rustical Spray, Leather Proof, Nano Complete, Waterstop Tube or Nubuk+Textile.Wax paste (in a tin) and oil products (for example Collonil Outdoor Biwax and Outdoor Sport Wax), on the other hand, are not suitable.

Which products are recommended for rubber boots?
We recommend our Collonil Leather Soap.

What is the best way to stretch shoes?
To stretch pinching areas in leather shoes we recommend our stretching foam – Collonil Stretch. This foam is applied inside the shoe and as directly as possible onto the tight area. The shoe should then be worn immediately so that the leather can stretch and adjust to the foot. To prevent the shoe from returning to its original shape when it is not being worn, use a shoe form after wearing.

How are snow and water lines removed?
Water lines, swelling and white snow lines can be washed away and removed with our Collonil Shampoo.

How are fat stains removed?
Fatty stains like oil, butter or the remains of shoe creams can be removed with our Collonil Cleanser Spray. Spray onto the stain and, depending on the type of material, rub down or brush out repeatedly while still moist.

How is candle wax removed?
Scratch off excess using a bluntbject (for example, the back of a knife), apply blotting paper and dissolve using an iron (setting: wool). Then treat with Collonil Cleanser Spray if needed.

How can pen marks be removed?
For suede, stick adhesive film onto the mark, press on it firmly and rub over it. Then pull off the film and rub the rest out with our Collonil Cleaner. Removing it from smooth leather is very difficult. If it is still very fresh and hasn’t set yet, it can be removed with alcoholic solvents. However, the colour coat can be damaged hereby, so be very careful when applying. Old pen marks cannot be removed.

 Especially for hiking boots 

Can Collonil Outdoor Biwax and Outdoor Sportwax be used on shoes with functional membranes?
No. Both products contain concentrated oils that penetrate deep into the leather. After numerous applications excess can deposit on the membrane, which leads to a reduction of breathability.

What is the difference between these two products?
Both products are recommended for intensive care of tough smooth leather and/or sports leather as well as oil nubuk. It has an additional water-repelling effect. For this purpose Collonil Outdoor Biwax contains fish oil. Collonil Outdoor Sportwax contains natural waxes and oils and is perfumed. It is available in the colours neutral, brown and black.

Furniture leather 

Which products are specifically recommended for cleansing and treatment?
The Collonil Car Care Series products clean and treat smooth furniture leather as well as leather furnishings in the car sector. The series contains a cleanser for cleaning and a lotion for treating. Both products preserve the characteristics of this special leather. It does not become shiny or slippery.
Furniture made from suede can be dry cleaned regularly with our Collonil Veloursboy. We do not recommend the use of a liquid cleanser or foam because these don’t guarantee an even distribution of the product.

How can changes in colour be evened out?
No product can be recommended for large area colour improvements of leather furniture. In this case you should contact a leather dye specialist.
For small areas that have lost their colour, Collonil Silicon Polish can be used in the respective shade. The cream is applied sparingly and evenly. Allow to dry and then polish well so that as little colour as possible rubs off.

Shipping

How long do I have to wait for my order to arrive?
Normal processing time is from 3-5 business days after the order has been received. However this can take a bit longer during holidays.

Can I also have my order sent to another address?
When entering an order you have the option of choosing between a billing address and a mailing address. However, we do not deliver to pack stations.

Can I have my order sent to a pack station?
No, unfortunately this is not possible. We work together with GLS and they can drop the order off in a GLS Package Shop if necessary.

How much are the shipping costs?
Independent of the value of the order we only charge you partial delivery costs of:

There is a service charge of € 2.50 for cash on delivery from our deliverer GLS. This charge is not noted on our invoices.

How high are the processing and packaging costs?
We don’t add any processing or packaging costs. We also carry a large part of our delivery costs ourselves. (see “How much are the shipping costs?“)

Which parcel service brings us our order?
We generally deliver our orders using GLS.

When do we deliver?
GLS delivers the order Monday to Friday all day long. Unfortunately we do not have any influence on the delivery times. If there should be any difficulties with the delivery please contact us so that we can clarify the problem.

Payment

What payment options are available?
In our online-shop you can choose between the payment methods of credit card, PayPal or cash on delivery. If you would like to pay by prepayment, please contact us by email or telephone before entering the order. You can find the contact information in the impressum.

Which credit cards are accepted?
We accept Visa, MasterCard and American Express.

Other

Is my information safe?
Personal information is used solely for processing the contract and for your inquiries.

Is there a minimum order amount?
Yes. The minimum order amount is € 15.00.