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Shipping
How long do I have to wait for my order to arrive?
Can I also have my order sent to another address?
Can I have my order sent to a pack station?
How much are the shipping costs?
How high are the processing and packaging costs?
Which parcel service brings us our order?
When do we deliver?

Payment options
What payment options are available?
Which credit cards are accepted?

Other options
Is my information safe?
Is there a minimum order amount?

 

Shipping


How long do I have to wait for my order to arrive?
Normal processing time is from 7-10 business days after the order has been received. However this can take a bit longer during holidays.

Can I also have my order sent to another address?
When entering an order you have the option of choosing between a billing address and a mailing address. However, we do not deliver to pack stations.

Can I have my order sent to a pack station?
No, unfortunately this is not possible. We work together with GLS and they can drop the order off in a GLS Package Shop if necessary.

How much are the shipping costs?
Independent of the value of the order we only charge you partial delivery costs of:

Country Delivery cost
Austria 8,00 €
Belgium 7,00 €
The Czech Republic 12,00 €
Germany 1,75 €
Denmark 7,00 €
Spain 18,00 €
Finland 24,00 €
France 11,00 €
United Kingdom 18,00 €
Hungary 14,00 €
Ireland 26,00 €
Italy 18,00 €
Lichtenstein 7,00 €
Luxembourg 7,00 €
The Netherlands 7,00 €
Poland 11,00 €
Portugal 19,00 €
Slovakia 18,00 €
Slovenia 13,00 €
Sweden 18,00 €

There is a service charge of € 2.50 for cash on delivery from our deliverer GLS. This charge is not noted on our invoices.

How high are the processing and packaging costs?
We don’t add any processing or packaging costs. We also carry a large part of our delivery costs ourselves. (see “How much are the shipping costs?“)

Which parcel service brings us our order?
We generally deliver our orders using GLS.

When do we deliver?
GLS delivers the order Monday to Friday all day long. Unfortunately we do not have any influence on the delivery times. If there should be any difficulties with the delivery please contact us so that we can clarify the problem.

 

 

Payment options


What payment options are available?
In our online-shop you can choose between the payment methods of credit card, PayPal or cash on delivery. If you would like to pay by prepayment, please contact us by email or telephone before entering the order. You can find the contact information in the impressum.

Which credit cards are accepted?
We accept Visa, MasterCard and American Express.

 

 

Other options


Is my information safe?
Personal information is used solely for processing the contract and for your inquiries.

Is there a minimum order amount?
Yes. The minimum order amount is € 9.50.