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Revocation policy

Consumers have a fortnightly right to revocation.

Right to revocation

You have the right to revoke this contract within fourteen days without needing to state any reasons.

The revocation period is fourteen days from the day on which you or a third party you have designated, who is not the consigner, took or has taken possession of the last goods.

To exercise your right to revocation, you must inform us (Salzenbrodt GmbH & Co. KG, Hermsdorfer Str. 70, 13437 Berlin, info@collonil.de, Germany, telephone: +49 (0) 30 / 414 04 40, fax: +49 (0) 30 / 414 04 520) by means of a clear declaration (e.g. a letter, fax or email sent by post) about your decision to revoke this contract. You may use the attached revocation template, but this is not mandatory.

Timely submission of the revocation notice before the end of the revocation period is sufficient for the purpose of observing the deadline for revocation.

Consequences of your revocation

If you revoke this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your revocation of this contract. We use the same method of payment for the refund that was used for the initial transaction, unless otherwise expressly agreed; in no case will you incur any fees for this repayment. We may refuse to issue a refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. We bear the costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

 

Revocation template

(If you want to revoke the contract, please fill out this form and send it back.)

– To Salzenbrodt GmbH & Co. KG, Hermsdorfer Str. 70, 13437 Berlin, info@collonil.de, Germany, fax: +49 (0) 30 / 414 04 520

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Consumer name(s)

– Consumer address(es)

– Consumer signature(s) (only if communicated on paper)

– Date

(*) Delete as applicable.

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