Frequent questions

Shipment

How long will I have to wait for my goods?

The normal processing time is 5-7 working days after receipt of order. However, this may be slightly longer in case of public holidays.

Can I have my goods sent to another address?

When placing an order, you have the option of choosing between an invoice address and a delivery address. We also deliver to packing stations.

Can I have my goods sent to a packing station?

Yes, we work together with DHL. Please understand that we cannot guarantee quality for a storage time of more than 24 hours (e.g. at high or low temperatures).

What are the shipping costs?

Irrespective of the value of the goods, we will only charge you pro rata shipping costs of:

Country                                              Shipping price

Austria                                               € 8.00

Belgium                                             € 7.00

Czech Republic                                 € 12.00

Germany                                           € 1.75 (no shipping costs from order value of € 20.00)

Denmark                                           € 7.00

Spain                                                 € 18.00

Finland                                              € 24.00

France                                               € 11.00

United Kingdom                                € 18.00

Hungary                                            € 14.00

Ireland                                               € 26.00

Italy                                                    € 18.00

Luxembourg                                       € 7.00

Netherlands                                       € 7.00

Poland                                               € 11.00

Portugal                                             € 19.00

Slovakia                                             € 18.00

Slovenia                                             € 13.00

Sweden                                              € 18.00

What are the processing and packaging costs?

We do not charge any handling and packaging costs. We also bear most of the shipping costs. (see "How high are the shipping costs?")

When do you deliver?

GLS delivers the goods all day from Monday to Saturday. Unfortunately, we have no influence on delivery times. If there are problems with delivery, please contact us so that we can resolve the problem.

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